Issue name |
Description |
Issue status |
Camera image is blank on the broadcast |
Camera is visible in the studio but on the live broadcast, there is no image. Only the background is visible. |
Chrome issue Can be caused by: - 2 tabs with the studio open; - inactive studio for quite some time after a camera was connected; - external cam disconnection |
"Server is overloaded. Please try again later" |
Server is overloaded message when starting the stream |
Such messages can appear when there are a lot of Be.Livers trying to start their stream at the same time. Simply wait for a few minutes or relogin to your account and try to start the stream again. |
"Please Reduce The Amount Of Data You’re Asking For" error |
"Please Reduce The Amount Of Data You’re Asking For" error when scheduling a new stream to Facebook group |
This is a known FB API bug, FB has stated that the cause is their servers running out of memory. Please try scheduling a stream later. If that doesn't help, reach out to our support team. |
No audio when the camera is moved to the staging area |
No audio from mic when the camera source is moved from broadcasting area to staging |
Not a bug Fix: make sure your camera source is added to staging. You can hide your camera by clicking on the "Stop video" button. |
Images are sideways |
Uploaded images are rotated (upside down) on the broadcast, while everything looks fine in the studio. |
Fixed |