To transfer your paid subscription to another account, follow these steps:
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Start a Free Trial on Be.live with the new account you wish to transfer your subscription to.
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Contact Support from the account with a paid subscription and provide the name and user ID of the new account. To locate your user ID, go to your profile page.
You can locate the user ID in your browser's address bar:
Other things to know
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Only paid subscriptions will be transferred. Broadcasts and customization are connected to a specific Be.Live account and therefore will not be transferred to the new one.
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The process takes up to 7 business days to complete.
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If you are not the owner of the account, kindly provide an invoice for a past payment or transaction ID for verification and confirmation purposes.
