I. Profile Picture / Youtube Avatar is Blank
What causes this? The connection with Youtube wasn’t established properly because something blocked the needed pop-ups.
How to Fix it? (Troubleshooting Steps)
- Check if you have any Chrome extensions or antivirus software running. You can find the Chrome extension if you paste chrome://extensions/ to your address bar. If there are some suspicious or new extensions, please disable them.
- Clear your browser cache. Here's an article on how to clear your browser cache.
- Kindly check if your cookies are allowed:
- At the top right, click More : > then, Settings.
- Under "Privacy and security," click Site settings.
- Click "Cookies and other Site data" and check if they are allowed: - Unlink your Youtube account from Be.Live by logging out. Follow the steps here.
- Log out from Be.Live and the YT channel you want to broadcast to.
- Finally, relog-in to Be.Live and select Youtube as a destination.
II. Youtube Broadcast ID is Empty
What causes this? The integration between Be.Live studio and Youtube was not established properly.
How to Fix it? (Troubleshooting Steps)
- Log out of your Youtube account from Be.Live. Follow the steps here.
- After that, select YouTube again and choose your preferred channel.
III. "Enable live streaming for your YouTube Account" Error
What causes this?
- The account is not yet verified. To verify your Youtube account, follow the steps here.
- The integration between the studio and YT was interrupted.
How to Fix it? (Troubleshooting Steps)
-
You can find extensions by pasting chrome://extensions/ to your address bar. Disable suspicious or new Chrome extensions or antivirus software running.
-
Clear your browser cache. Here's an article on how to clear your browser cache.
- Make sure your cookies are allowed:
- At the top right, click More : > then, Settings.
- Under "Privacy and security," click Site settings.
- Click "Cookies and other Site data" and check if they are allowed. - If the issue is still the same, let's try reestablishing the connection between your Youtube account and Be.Live studio by revoking the access and connecting it again.
- Head to the Apps Connected to Your Account Page (https://myaccount.google.com/permissions?pli=1) (Profile picture > My Accounts > Sign in & Security > Connected apps & sites > Manage apps). Click on the Be.Live, click remove, then click Ok.
- After revoking access, relog-in in to Be.Live and select Youtube as a destination. Please make sure to grant permission. Here is the guide.
Hope it helps!
Enjoy Broadcasting! 😍