To transfer your paid subscription to another account, follow these steps:
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Start a Free Trial on be.live with the new account you wish to transfer your subscription to.
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Contact Support from the account with a paid subscription and provide the name and user ID of the new account. To locate your user ID, go to your profile page from the Be.Live homepage:
You can locate the user ID in your browser's address bar:
Other things to know
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Only paid subscriptions will be transferred. Broadcasts and customization are connected to a specific Be.Live account and therefore will not be transferred to the new one.
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The process takes up to 7 business days to complete.
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If you are not the owner of the account, kindly provide an invoice for a past payment or transaction ID for verification and confirmation purposes.
