Issues with Going Live to Your Facebook Group or Page

Find out why your page or group is not listed or why you're getting a permissions error
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Written by Stasia
Updated 2 weeks ago

📃For Business Pages

Reasons why the page does not appear in the destination menu or why you're getting permissions error:

1. You're not an admin

The Facebook profile connected to your Be.Live account must have admin rights on that particular page.

2. You're logged in to the wrong account

Make sure to log in to the correct account that manages the page.

3. Make sure that pop-ups in your browser are allowed

Click the pop-up blocker icon in the address bar, then select Always allow pop-ups and Done. Refresh the page once done.

Google Chrome

Safari browser

4. There are multiple links in the description

Remove them first and try again.

5. The Be.Live app needs to be reinstalled

Learn how to do that here.

6. You may be blocked by Facebook from going live

Try creating a live post directly on Facebook. If the problem persists, the issue is most likely connected to your Facebook account.

👨‍👩‍👧‍👦For Groups

Reasons why the group does not appear in the destination menu or why you're getting permissions error:

1. You're not an admin

The Facebook profile connected to your Be.Live account must have admin rights on that particular group. If your group is owned by a page, make sure that the profile is also an admin.

2. You're logged in to the wrong account

Make sure that you're logged in to the correct account that manages the group.

3. Make sure that pop-ups in your browser are allowed

Click the pop-up blocker icon in the address bar, then select Always allow pop-ups and Done. Refresh the page once done.

Google Chrome

Safari browser

4. Make sure that Live Posts are allowed in the group

Learn how to do that here.

5. The Be.Live app is not added to the group

Learn how to add it here.

6. The Be.Live app needs to be reinstalled

Learn how to do that here.

7. You may be blocked by Facebook from going live

Try creating a live post directly on Facebook. If the problem persists, the issue is most likely connected to your Facebook account.

Related articles: 

How to allow pop-ups to grant permissions for Be.Live

How to Go Live on Facebook

How to Schedule a Facebook Broadcast

How to stream to a Facebook event using custom RTMP

Didn't find the solution here? No worries, you can always ask the Support Team! 👩‍💻

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